Support services
The Orange Door – provides help and support for adults and children who have experienced family violence, as well as to families in need of support with the wellbeing and development of children.
Phone: (03) 9429 9266
Website: The Orange Door
Berry Street – offers free specialist family violence services to victim-survivors, including LGBTIQA+ people and children who have experienced any form of family violence.
Phone: 03 9429 9266
Send an online enquiry: Contact form
Website: Berry Street
Victoria Legal Aid – provides free legal advice and representation for victim-survivors as well as perpetrators of family violence.
Phone: 1300 792 387 (8am – 5pm weekdays)
Online chat: Legal Help Chat (8 am – 6 pm weekdays)
Website: Helping Victorians with their legal issues | Victoria Legal Aid
Youthlaw – a free statewide legal service for anyone aged 25 and under. Youthlaw also provides legal information to adults working with or assisting young people, including parents and guardians. siblings, youth workers, etc.
Phone: (03) 9113 9500 (9 am – 5 pm weekdays)
Email: legal@youthlaw.asn.au
Website: Youthlaw
Online contact form: Ask a lawyer
1800RESPECT – provides information and a confidential counselling and support services for people impacted by domestic, family and sexual violence nationwide (24 hours a day, 7 days a week).
Phone: 1800 737 732
Text: 0458 737 732
Online chat: Online Chat with 1800RESPECT
Video call: Video Call 1800RESPECT (9 am – 12 am, 7 days a week)
Website: 1800RESPECT
If you are deaf or find it hard to hear or speak to hearing people on the phone, you can contact 1800RESPECT via the National Relay Service on 1800 555 677
Kids Helpline – provides free and confidential counselling via phone and webchat for young people aged 5 to 25 (24 hours a day, 7 days a week).
Phone: 1800 551 800
Online chat: WebChat counselling
Website: Kids Helpline
Lifeline Australia – provides all Australians experiencing emotional distress with access to crisis support and suicide prevention services (24 hours a day, 7 days a week).
Phone: 13 11 14
Text: 0477 13 11 14
Online chat: Chat with us for support
Website: Lifeline
eHeadspace – provides free and confidential phone and online mental health support for young people 12–25 years and their families.
Phone: 1800 650 890 (9 am – 1 am, 7 days a week)
Online chat: Chat online (9 am – 1 am, 7 days a week)
Website: eHeadspace
Beyond Blue – provides free and confidential phone and webchat counselling with trained mental health professionals.
Phone: 1300 224 636 (24 hours a day, 7 days a week)
Online chat: Beyond Blue Webchat (24 hours a day, 7 days a week)
Website: Beyond Blue Webchat
Frontyard Youth Services – provides services for young people aged 12 to 25 years who are experiencing homelessness, are at risk of homelessness, are disengaged or require support to make decisions about the future.
Phone: (03) 9977 0077 or 1800 800 531 (Mon to Fri 9 am – 8 pm, Sat and Sun 10 am – 6 pm)
Email: frontyard@mcm.org.au
Online enquiries: Contact Frontyard Youth Services
Website: Frontyard Youth Services
If you require an interpreter, you can use the Translating and Interpreting Service (TIS National) by calling 13 14 50